SHIPPING & RETURNS
SHIPPING POLICY
At Cleaver Baye Soap Company, we strive to provide a smooth and efficient shipping experience. Below is our shipping policy to ensure that you have all the information you need when placing your order.
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1. Shipping Locations
We currently ship to [insert locations here, e.g., the UK, Europe, etc.]. If you are outside of our shipping region, please contact us for more information.
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2. Processing Time
We typically process and ship orders within 1-3 business days (Monday through Friday). During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation and tracking information once your order has been dispatched.
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3. Shipping Methods and Delivery Times
We offer a range of shipping options to meet your needs, including standard and expedited services. Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
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UK: 3-5 business days
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Europe: 5-7 business days
Other International Regions (USA, Canada, etc.): 7-14 business days​
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4. Shipping Costs
Shipping costs will be calculated at checkout based on the size of your order and your delivery location. We aim to offer competitive shipping rates, and free shipping promotions may be available from time to time.
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5. Shipping Delays
Once your order has been dispatched, we rely on our shipping partners to ensure it reaches you in a timely manner. However, we cannot control any delays caused by postal services or courier companies. If there are any shipping delays or issues, please contact us, and we will work to assist you in resolving the matter.
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6. International Shipping
For international orders, customers are responsible for any customs duties or taxes that may apply upon arrival in your country. Please be aware that delivery times may vary depending on your location.
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7. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will do our best to resolve the issue. Please keep all packaging materials as we may need them for insurance purposes.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Cleaver Baye Soap Company. Please read our return and exchange policy below for more information on how we handle returns and exchanges.
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1. Return Eligibility
Due to the nature of our products (handcrafted soap and body care items), we do not accept returns or exchanges unless the product is defective or we’ve made an error with your order. For hygienic reasons, we cannot accept returns on opened or used products.
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2. Damaged or Incorrect Items
If your product arrives damaged or if you received the wrong item, please contact us within 7 days of receipt. We will be happy to arrange an exchange or refund for you. Please include photographs of any damage or incorrect items, along with your order number, so we can quickly resolve the issue.
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3. Return Process
If you need to return an item because it is damaged or incorrect, please email us at [Your email address] with the following details:
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Order number
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Product name and description
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Photos of the damage or incorrect item
We will provide you with instructions on how to return the product and arrange an exchange or refund. -
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4. Exchanges
Exchanges are offered only for damaged or incorrect items. If you wish to exchange a product for a different one, we will cover the cost of shipping the replacement item to you.
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5. Refunds
Once we have received the returned item (if applicable), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
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6. Cancellations
If you wish to cancel an order, please contact us immediately. We are unable to cancel orders once they have been processed and shipped.
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7. Customer Responsibility
We encourage all customers to carefully review product descriptions and ingredients to ensure they are selecting the correct items. If you have any allergies or skin sensitivities, please consult the ingredient list before purchasing.
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8. Contact Us
If you have any questions or concerns about returns or exchanges, please don’t hesitate to reach out to us at Cleaverbaye@outlook.com or 074244 435 617 We’re here to help!