1. General Information

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Cleaver Baye Soap Company is a small, family-run business based in the UK. Our handcrafted soaps and body care products are created with love using natural ingredients, wild-gathered herbs, and a focus on quality and sustainability.

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2. Orders and Payments

By placing an order with Cleaver Baye Soap Company, you confirm that the information you provide is accurate and complete. You are responsible for ensuring that your billing and shipping information is correct.

We accept payment through various secure methods, including credit/debit cards.

Orders are processed as quickly as possible, but please allow for 1-3 business days for dispatch. You will receive a notification with tracking information once your order has shipped.

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3. Shipping

We currently ship to UK and Europe. Shipping costs will be calculated at checkout based on your location and the size of your order.

Once your order has been dispatched, we are not responsible for any delays caused by postal services or courier companies. In case of damaged or lost packages, please contact us immediately so we can assist you.

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4. Returns and Exchanges

Because of the nature of our products (soap and body care items), we do not accept returns or exchanges unless there is a product defect or error with your order. Please inspect your items upon arrival. If you receive a damaged or incorrect item, please contact us within 7 days of receipt, and we will be happy to arrange an exchange or refund.

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5. Product Information

We make every effort to ensure that product descriptions and images are accurate. However, due to the handmade nature of our products, each item may vary slightly in appearance, scent, and color. These variations are part of the charm of our artisanal creations.

Please note that some of our products may contain natural ingredients that could cause allergic reactions. It is always advisable to perform a patch test before using any new product. If you experience any discomfort or irritation, discontinue use immediately and consult a healthcare provider.

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6. Privacy Policy

We value your privacy and are committed to safeguarding your personal information. All data collected is used only to process your order and improve our service. We will never share your information with third parties for marketing purposes.

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7. Intellectual Property

All content on the Cleaver Baye Soap Company website, including logos, images, product descriptions, and designs, is protected by copyright and intellectual property laws. You may not use any content without permission.

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8. Liability

Cleaver Baye Soap Company is not liable for any damages resulting from the use of our products, except where prohibited by law. By using our products, you agree to take responsibility for their use.

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9. Changes to Terms

We reserve the right to update and revise these terms and conditions at any time. Any changes will be posted on this page, and the new terms will take effect immediately upon posting.

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10. Contact Information

If you have any questions or concerns, please don't hesitate to get in touch with us:

Email: Cleaverbaye@outlook.com
Phone: 07424 435 617